Resource Library
Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.
Forrester TEI study 2019: The Total Economic Impact of ServiceNow IT Applications
Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
Accenture IDC infobrief: Using AIOps and Cognitive Patterns to Optimize Operations
A well-executed AIOps strategy can help deliver high-performance business outcomes through agility and speed to innovation.
Forrester TEI Driving Digital Transformation And Business Value With ServiceNow
This Forrester Total Economic Impact™ (TEI) study examines business benefits enterprises can realize by deploying ServiceNow to catalyze digital business transformation.
ABERDEEN STUDY: Four Transformative Best Practices for Future-Ready Customer Service Experiences
Read the survey report and learn: · What makes an organization best in class? · How your service organization measures up · Four best practices to transform your service · What’s required to implement those practices?
Aite Group Research Report: What Technology Investments Are Collection Executives Planning in 2020?
This white paper presents the results of interviews and surveys of consumer lending and debt management executives to provide an overview on the current and future state of debt collection.
Forrester TEI: Business Value of ServiceNow Customer Service Management
Forrester TEI study is based on four interviews with ServiceNow Customer Service Management customers. It provides a framework to help readers evaluate the potential benefits and costs of investing in the solution.
IDC: The journey towards continuous IT operations in the cloud
With the move to multicloud and DevOps comes complexity and accelerated development cycles. IT operations is being hindered by the lack of visibility between clouds and on-premise resources. Multicloud capabilities need to enable operations to move to a proactive posture, have end to end visibility, and operation at scale. Get the IDC brief to learn more.
Knowledge Management Buyer’s Guide
There are many things to consider when searching for the right knowledge management system (KMS) to store and access your organization’s data.
The Total Economic Impact™ Of ServiceNow IT Business Management
Read the October 2018 commissioned study, conducted by Forrester Consulting on behalf of ServiceNow, to find out how ITBM can help organizations do more with their money and improve resource utilization and allocation.
Market Guide for AIOps Platforms
AIOps platforms enhance I&O leaders’ decision making by contextualizing large volumes of varied and volatile data.