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Zoho customer service tools get AI, analytics updates
The company’s Zia AI assistant is being rolled out in new areas and now provides email ‘sentiment’ analysis to Zoho Desk.
Did IBM overhype Watson Health's AI promise?
IBM's Watson Health division has been under fire for not delivering on its promise to use AI to enable smarter, more personalized medicine. But IBM officials maintain that hospitals are seeing benefits.
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Knowledge Pack
IDG Enterprise's Digital Edge 50: Pushing Digital Boundaries
Winning projects used technology such as artificial intelligence, IoT, virtual reality/augmented reality, cloud, data analytics and mobile/smart devices to drive business innovation.
Amazon’s Alexa virtual assistant now available on Windows 10 PCs as a standalone app
Alexa, which debuted on select Windows 10 laptops earlier this year is now available for download on all compatible devices, building Amazon's push into the enterprise.
IBM to move Watson Health to a hybrid cloud
IBM is moving its Watson Cognitive Health services to a hybrid cloud model that it said will give customers greater access to a larger pool of payer and health record information for data analytics.
Google's most exciting new gadget is neither phone nor tablet
The most interesting, inventive, and impactful launch of the week isn't what you'd expect.
Why mobile devices must have AI
Mobile devices powered with artificial intelligence (AI) is not an if -- it’s a when. Without AI, the increasing complexity of our devices will become overwhelming.
Why everyone is talking about everything talking
Suddenly, we’re looking at voice-first everything — including the voice-first workplace.
video
CIO Leadership Live with Cathie Kozik, CIO at PSAV | Ep 13
In this episode, host Maryfran Johnson talks with Cathie Kozik, senior vice president and CIO at PSAV, an events space provider, about aligning tech projects to business goals, tapping into employees for innovative ideas and using...
There’s some way to go before Siri controls the world
Tom Hebner, Worldwide Leader of the Cognitive Innovation Group at Nuance Communications, discusses voice search and the emerging future of AI.
Microsoft brings AI transcription to OneDrive and SharePoint
The Office 365 content collaboration tools will get the update later this year. An AI-driven file recommendation feature is coming to OneDrive as well.
EU regulation will drive U.S. banks to embrace FinTech or lose market share
Europe's financial services industry has been forced to embrace open banking and customer data sharing. Now, with PSD2, U.S. banks will soon have to follow suit or face increased online competition.
University-customized Alexa devices will answer students’ questions
Saint Louis University CIO says that Alexa could be used to boost faculty productivity too.
10 ways Google Home can be helpful at work
Whether you're using Google Home or one of the newer Android-based Smart Displays, having a virtual assistant in your office can be a real asset.
The fascinatingly familiar march of the smart speaker market
When you look closely at Google's escalating war to win the smart speaker market, it's hard not to feel a slight sense of déjà vu.
Zoho One adds AI and analytics upgrades at its one-year mark
The Indian software firm’s all-in-one business app suite has seen impressive growth since its launch in 2017, says analyst.
U.S. Treasury: Regulators should back off FinTech, allow innovation
The Treasury Department, in a report, is recommending that state and federal regulators loosen their grip on FinTech and financial services firms in general and allow them to innovate.
How Apple’s AI imaging vision may save lives
Apple’s machine intelligence platforms enable future evolution in computer imaging and healthcare.
Blockchain, chatbots, and AI could reinvent corporate finance
Over the next several years, CFOs and their finance organizations will be able to tap three key technologies to make their business processes better, faster and less expensive.
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