Outage hits thousands of NBN Co’s Sky Muster satellite services

3000-4000 end users affected by outage that began on Monday

sky muster ground station
NBN Co

Some 3000 to 4000 users of NBN Co’s Sky Muster satellite service have been affected by a significant outage.

Update 22 January: "All affected services were restored at 2am AEST," an NBN Co spokesperson said. "We apologise to impacted customers for any inconvenience while we worked to restore services."

The problem began around 10am AEST on 21 January.

“We are aware of an issue affecting a number of Sky Muster satellite users nationally,” an NBN Co spokesperson told Computerworld. “We are working to restore services as soon as possible and apologise for any inconvenience caused.”

The company is understood to still be investigating the cause of the outage.

“NBN have classified this as a high priority issue. However there is no advised estimated time of restoration,” satellite retail service provider (RSP) Activ8me said in a service status message for customers.

“After NBN completed restoration work last night, services are still remaining offline,” an update for customers from RSP SkyMesh said.

“NBN is continuing to work to resolve this outage. NBN is treating this with a high priority.”

“NBN has also advised that their network advisory page isn't currently displaying this outage,” SkyMesh said. “We apologise for any inconvenience this has caused.”

In March 2019 a planned software updated knocked Sky Muster services offline, affecting all of the service’s gateways.

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