Shark Tank: First thing, we'd probably install water sensors

This big Internet company has a small catastrophe: A water-cooled air handler springs a leak and starts flooding the computer room floor, reports a pilot fish on the scene.

Fortunately, just as they're designed to do, water sensors under the raised floor begin shrieking, alerting staff to the problem.

It takes several hours for the staff to call vendors, find the leaky parts and vacuum up water from the affected areas, but they've got it under control.

Meanwhile, the noise from the alarms is getting on the nerves of a newly appointed executive. The VP orders one of the support staffers to raise the sensors on all the risers until they shut up.

Which they do -- and the cleanup is finished up, and everything is quiet.

Until three months later -- when it happens again. And the IT staff discovers that no one ever returned the water sensors to their original levels.

Before anyone notices the flood this time, the water rises high enough to short out equipment and make the recovery a lot more complicated?

And who should take the heat for it? There's no question in the mind of this VP: his staff.

"It doesn't matter that the sensors were set higher," veep tells fish. "You should have been more vigilant. Suppose you didn't have sensors? What would you do then?"

Copyright © 2002 IDG Communications, Inc.

  
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