This pilot fish is working at a level 2 network help desk when an email comes in from a client.

"It was from a company whose network we manage," says fish. "She was asking for one of us to go to a remote location to assist in some hardware replacement.

"'I'll handle it,' one of the team said, and responded to the client's email.

"A few minutes later, the boss came in and asked another employee to go to the site.

"He then explained to us that since the technician responded to her email in ALL CAPS, she had forwarded it to her boss, and then demanded that another tech be sent in place of this impertinent shouter."

Go ahead, shout as Sharky -- just so long as you're sending me your true tale of IT life at sharky@computerworld.com. You'll get a stylish Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).


Copyright © 2012 IDG Communications, Inc.

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