Why users love us (sometimes)

On a deskside visit to help a user with a word-processing problem, this pilot fish notices that the user keeps hunching over as she types.

"I asked if there was a problem," says fish. "The user informed me that her monitor was too low, and said she was told when it was installed that the height could not be adjusted because of the type of base on the monitor.

"I thought this was odd because we specifically purchase monitors that are adjustable. I looked at her monitor and discovered the pin that holds the base in place during shipping was still there.

"I pulled the pin and easily adjusted the monitor up to a more comfortable level.

"The user said she was told not to remove the pin, and she had always wondered what it did!"

Sharky wonders why he hasn't seen your true tale of IT life. Send it to me at sharky@computerworld.com. You'll score a sharp Shark shirt if I use it. Add your comments below, and read some great old tales in the Sharkives.

The Best of Shark Tank includes more than 70 tales of IT woe submitted by you, our readers, since 1999. Which all goes to prove, conclusively, that hapless users and idiotic bosses are indeed worldwide phenomena. Free registration is all that's needed to download The Best of Shark Tank (PDF).

Copyright © 2011 IDG Communications, Inc.

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