Your next stop ... the Password Zone

This nationwide retailer's help desk staff spend a lot of their time resetting users' passwords. And they try to be nice about it, says a pilot fish on the scene.

"Users get a little bit distraught when they cannot remember their password from just a week ago," fish says. "This feeling usually comes over the phone with a hint of embarrassment thrown in for good measure."

That's why fish and his cohorts always try to calm the users down by pointing out that lots of people forget passwords and it's no big deal.

But sometimes it just doesn't help. Reports fish, "I told one user, 'I'm going to reset your password to your last name, with the first letter capitalized.'

"He said, 'Wait a minute. Let me get a pencil and paper to write that down.'

"I then spelled his last name for him and reminded him to capitalize the first letter. He thanked me and hung up the phone.

"Surreal doesn't even begin to describe how this felt!"

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Copyright © 2009 IDG Communications, Inc.

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