Unclear on the concept

User calls this consultant pilot fish to report that her Internet connection at a remote site is down.

"After going through troubleshooting steps, we determine that the DSL modem itself is the culprit and needs to be replaced," says fish.

"User is frantic that Internet connectivity be re-established as quickly as possible, and I assure her that the DSL provider should be able to get a new modem out pretty quickly.

"A few hours later, the same user calls again, saying that she needs the wireless password for the DSL modem's wireless access point.

"Confused as to why, I questioned her -- only to discover that she was trying to connect her laptop to the wireless access point to get Internet, figuring that despite the wired connections not having access, wireless should work just fine."

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Copyright © 2009 IDG Communications, Inc.

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