Saks self-leaked customer data unencrypted, violating multiple rules

Saks self-leaked customer data unencrypted, violating multiple rules

With so many retailers being impacted by cyber attacks, it’s easy to conclude that thieves are necessary for data breaches. Not necessarily. Saks last week made clear that it can breach itself quite efficiently.

03/27/17

Chase's MCX tech buy will take time to pay off — time that it may never get

Chase's MCX tech buy will take time to pay off — time that it may never get

When JPMorgan Chase acquired MCX’s payment technology to help with Chase Pay, it likely received a bargain. But a bargain is a bargain only if the value is greater than the cost, no matter how low that cost.

03/20/17

Feds struggle with regulating banking’s use of big data

Feds struggle with regulating banking’s use of big data

Some highly sensitive data is going to be set loose.

03/13/17

Whole Foods illustrates the challenge of late-stage CRM integration

Whole Foods illustrates the challenge of late-stage CRM integration

At best, a properly integrated CRM program is complex, given the huge number of systems it touches, or at least should touch. But what happens when a $16 billion, 37-year-old chain wants to tackle CRM for the first time? Whole Foods...

03/06/17

Mastercard needs to think about unintended consequences

Mastercard needs to think about unintended consequences

The U.S. retail payments space seems to be built on a series of increasingly massive unintended consequences, with moves and rules put in place before anyone has considered what is likely to happen next.

02/27/17

Panera finds digital helps recruitment, in unexpected ways

Panera finds digital helps recruitment, in unexpected ways

Panera Bread found that mobile payments significantly helped recruit drivers. Why? Digital purchases meant they didn't carry cash, which in turn meant fewer robberies.

02/20/17

Why do merchants let their payment processors get away with so much?

Why do merchants let their payment processors get away with so much?

For decades, merchants have signed agreements that force them to blindly trust their processors, to a degree they would tolerate in practically no other business relationship.

02/13/17

Heads up, processors: Feds declare consumers' right to access their money

Heads up, processors: Feds declare consumers' right to access their money

When the Consumer Financial Protection Bureau (CFPB) hit Mastercard and UniRush with a $13 million bill on Feb. 1, it was sending a message that even a temporary denial of consumers' access to their money is unacceptable. In a heads...

02/06/17

Could web rental efficiency gut DIY chains?

Could web rental efficiency gut DIY chains?

When Elias Chavando launched his startup, Rentus.com, last year, his sole major differentiator was simply technology. He knew that there are many businesses in the rental business, but they're overwhelmingly antiquated, with many...

01/30/17

Amazon enjoys a very happy holiday season

Amazon enjoys a very happy holiday season

Holiday stats from Slice Intelligence gave Amazon an amazing 46% of all U.S. e-commerce dollars, which is three percentage points more than the prior year.

01/23/17

What is behind far too many security leaks? Laziness

What is behind far too many security leaks? Laziness

Although segmentation is to be applauded, it's not the panacea for the cardholder data problem. Business processes are.

01/16/17

KFC's facial-recognition trial is a disaster in the making

KFC's facial-recognition trial is a disaster in the making

A new facial-recognition trial from KFC China and Baidu has more potential to alienate customers than to help them.

01/09/17

Making gas stations safe for fraudsters again

Making gas stations safe for fraudsters again

With soaring online fraud, Mastercard and Visa have done what they can to boost in-store crime. They have announced a three-year delay for EMV rollouts at gas stations. May the gas crimes commence.

01/02/17

Human-less stores are now possible — and it might be the end of retail

Human-less stores are now possible — and it might be the end of retail

Are retailers really willing to consider disassociating from associates? I hope that's not the lesson that merchant executives take away from two recent self-checkout moves.

12/19/16

Amazon Go has tremendous potential — once it fixes a few things

Amazon Go has tremendous potential — once it fixes a few things

Amazon last week introduced a new approach to in-store technology and strategy, with its Amazon Go experiment. On the plus side, it offers a vision of the possible, with shoppers taking a few seconds to check in to a store on their...

12/12/16

Court clears up some in-app purchase uncertainty

Court clears up some in-app purchase uncertainty

Mediating a battle between Amazon and the FTC, a federal judge offers some well-thought-out limits on in-app purchases for children.

12/05/16

Walmart's better tracking for recalled items is a wonderful first step

Walmart's better tracking for recalled items is a wonderful first step

Walmart's new attempt to use blockchain to help it contact buyers of recalled, dangerous products faces up to a long-neglected reality. That reality is that almost any meaningful improvement in how quickly and completely retailers...

11/28/16

Macy's China experiment shows the potential — and limits — of retail VR

Macy's China experiment shows the potential — and limits — of retail VR

Macy's this month made its debut appearance within Alibaba's Singles' Day in China. Well, sort of. Its appearance was only virtual.

11/21/16

Disputing Citi’s dispute change

Disputing Citi’s dispute change

Citi has taken a step in the right direction by allowing cardholders to dispute charges from within its mobile app, but one thing it did is certain to aggravate a big chunk of the merchant community.

11/14/16

Home Depot reminds us why store-centric will be the death of retailers

Home Depot reminds us why store-centric will be the death of retailers

As we start the sprint to this year's holiday shopping season, I had hoped to start to see the disappearance of the store-centric mentality that has hurt so much of retail for years. Home Depot, however, showed that it's in full-force...

11/07/16

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