Blindsided

Packaged-software sales rep is launching into his spiel at this government agency when a legally blind agency director walks in -- and puts a tape recorder on the table.

07/28/17

Size matters

It's upgrade time for this law firm's computers, and the IT team has decided to go with what used to be called a bookshelf PC. But the boss has a very specific objection.

07/27/17

Wasn't this supposed to speed things up?

This IT pilot fish comes up with a clever way to let users access their company intranet without yet another user name and password. But why has it gotten so slow?

07/26/17

Enhance your resume (the vendor sales rep way!)

It's the 1980s, and this IT pilot fish is in the market for a word processor. But the sales rep has a different idea -- and he says it'll be good for fish's career, too.

07/25/17

Parlez-vous workflow?

U.S. pilot fish is working with a multinational chemical company's team in Paris, facing the challenges of transatlantic time shift, different work cultures -- and lunch.

07/24/17

Because isn't that the obvious way to install it?

This company has a whole raft of IT issues. and over time an IT consultant gets almost all of them fixed -- except for one important workstation's networking problem.

07/21/17

There are programming standards, and then...this

This Cobol program is big, old and often modified, but it was developed under some reasonable software development standards. So why doesn't it seem to make any sense?

07/20/17

Unclear on the concept, special networking edition

IT manager accuses a cable installation team of substandard work that's slowing his network -- and this pilot fish is called in to investigate.

07/19/17

Case...er, DRAWER closed

User at this manufacturing plant calls the help desk because her PC keeps losing network connectivity -- and she says she even knows what's triggering the problem.

07/18/17

Can you hear me...right here?

IT pilot fish warns his boss that he's spending his time off in a cellular dead zone -- but these days, how likely is it that he'll REALLY be out of touch if he's needed?

07/17/17

Ah, summertime! Hot days, good fishing and, well...

If it's not a software fault or a network failure, why do all the PCs in this factory keep rebooting?

07/14/17

Details, details...

There are three steps to software development success: Try to buy instead of build. Check whether it's too hard to build in-house. And...what are we forgetting?

07/13/17

Ready, fire, aim!

This programming standards project has a high-level executive sponsor's support -- but there are still a few questions about it that really need answers.

07/12/17

If he wasn't so tidy, it might even have survived

Take one really long, neatly coiled network cable and leave it connected to a computer. Now what could make that REALLY cause a problem?

07/11/17

Unclear on the concept, plastic edition

Credit card security tip: Don't put all your card information in the same place. (No, really -- not even ALMOST in the same place.)

07/10/17

Back to the bleeding-edge future

It's the 1980s. How many IBM engineers does it take to admit that the hot new hardware is broken?

07/07/17

Four decades later, the same bugs keep popping up

Doctor's office offers patients a faster way to check in: Fill in a form online before the appointment. Which database errors did the developers make this time?

07/06/17

To be fair, he DID get it in 20

New IT boss at this telecom company isn't a technical guy, and he's shocked at the cost of the new SAN hardware that the company is about to purchase. Fortunately (or not), he's ready to float an alternative.

07/05/17

How revolutions are born

Flashback to the mid-1970s, when this company's VP of Real Estate wants a regularly updated list of leaseholders in alphabetical order, and IT says he can have it in two years -- maybe. Better ideas, anyone?

07/04/17

Our kind of guy

For half a year, this IT team has been working on a project to upgrade the mainframe. But they're a bit leery of the salesman, who's always checking with HQ before answering questions. Who's he talking to?

07/03/17

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