How DO we keep prices so low? Oh, that's how...

Pilot fish is trying to order from an ecommerce site and hits a snag: A web form has a seriously incomplete picklist on an absolutely essential field. Time to call tech support, right?

02/21/17

Right on schedule

Flashback to the early 1990s, when this car-rental agency's handheld devices for checking in cars stop working every night at the same time -- but only for a few minutes. What's killing their wireless signal?

02/20/17

Your IT dollars at work...and play

This pilot fish and 11 of his co-workers are being taken out to dinner by a very big IT vendor -- and fish and his boss, who both know fine wines, get to select the drinks. How could this possibly go wrong?

02/17/17

Just this once, maybe proofreading IS a good idea

Pilot fish works on the IT help desk at a hospital run by a religious organization, but he helpfully proofreads the hospital's intranet, too. The biggest repeat offer when it comes to typos: Food Services.

02/16/17

Options: Carrot. Stick. Trust. Guess what works?

Consultant pilot fish is getting bored with his current project, but the client has a hot new project planned and would love fish on the team. Just one problem: He'll need training to learn the new technology.

02/15/17

How about Mute 101 for everyone?

This help desk tech is sure the user he's trying to help on the phone is clueless -- and he's probably right. But it turns out that user isn't alone.

02/14/17

Internationalization, REDEFINED!

This company develops embedded systems, and all the user-facing text is internationalized, but not the diagnostics. Then a new owner wants that to be translated too -- within the next two weeks.

02/13/17

Missed it by THAT much

It's just about Y2k time, and this pilot fish is assigned to a college's accounting department, where he has lots of duties that include one very taxing responsibility: uploading 1099 data every year to the IRS.

02/10/17

Why we love licensing

Flashback a decade or two, to the days when one big database vendor is constantly changing its licensing -- and customers keep figuring out how to beat it.

02/09/17

It ain't broke, so fix it -- right now!

This company makes a corporate decision to go 100-percent Microsoft .NET for its web app development -- and that's a problem for the pilot fish who's responsible for the existing versions of some of those apps.

02/08/17

Apparently you asked yourself the same question

IT pilot fish is in the last days at his first job and, in this close-knit office, his co-workers are sorry to see him go -- all except one guy.

02/07/17

Doing the math

It's this IT pilot fish's first job out of college, and the company he works for has just hired a new VP of sales and marketing from a major computer vendor -- and he has a new motivational slogan for the company.

02/06/17

Upgrade required

It's the early 1990s, and time for the sales guys in a remote office to enter the world of PCs. But after a few weeks, one of them has a problem: His computer is full.

02/03/17

That's not a bug, it's a feature!

This engineering firm needs to send workers out to collect data in the tunnels around a water-treatment plant, and a pilot fish has outfitted them with software for their iPads. But why did it suddenly stop working?

02/02/17

Well, we THOUGHT we were prepared for this

The city where this company has its headquarters is about to host a summit of leaders from the Group of Twenty nations -- and that means getting to work is going to be a challenge.

02/01/17

Just because it fails doesn't mean it's a failure

Flashback to the early 1980s, when this IT department has a Cobol program that's intermittently failing -- but only when it runs on one of the department's two big processors. Now, exactly where's the problem?

01/31/17

Priorities

It's the busiest time of the year, and suddenly the network has slowed to a crawl -- but the IT manager insists all is fine.

01/30/17

Right answer, wrong question

This credit union updates its online banking website with security questions, so a pilot fish with accounts there updates all her family's accounts. But why can't her husband answer the questions?

01/27/17

It's not whether it's fixed, it's WHAT got fixed

Flashback to the early 1990s: This pilot fish's group is developing PC applications that pulls down mainframe data using middleware. But what can be done about the 46-second response time?

01/26/17

Name game

Two users at this company just happen to share the same name and birth date. That's an annoyance for them -- but a bigger irritant for the network admin who has to deal with them.

01/25/17

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